How much does ProActive Home Care cost?

Protect Basic is $29/month or $276 for one-time 12-month prepay, Protect Essential is $59/month or $588, and Protect Pro is $179/month or $1,788. Monthly plans have a one-time $49 setup fee; annual prepay waives it and does not automatically renew. A paid $49 Home Health Check can be credited once toward monthly setup or annual dues when you enroll within 30 days of home health check payment.

What cities do you serve?

Our approved service area includes San Antonio, New Braunfels, Seguin, Schertz, Cibolo, Converse, Universal City, Live Oak, Garden Ridge, Bulverde, Boerne, Fair Oaks Ranch, Helotes, Leon Valley, Alamo Heights, Terrell Hills, Hollywood Park, Timberwood Park, Stone Oak, Texas. ZIPs outside this area join a waitlist rather than booking a visit.

What's included in a membership?

All plans include a 0–100 Home Intelligence Score, HomePassport access, and Snap & Fix photo triage. Protect Basic is digital-only. Protect Essential adds four seasonal visits per year. Protect Pro includes 12 monthly walkthroughs and two gutter cleans per year, plus priority callback and dispatch coordination during posted hours, subject to availability. Eligible flat-rate task discounts are 10%, 15%, or 25% by tier. Repair credits are issued at the end of each completed six-month membership cycle. For a qualifying repair, the member discount is applied first, then one eligible credit.

Is this a home warranty?

No. ProActive Home Care is a preventive home care membership — not a warranty. Included visits and benefits depend on your plan.

How quickly can I get a technician?

Protect Basic is digital-only. Protect Essential includes four seasonal visits each year. Protect Pro includes 12 monthly walkthroughs and two gutter cleans each year, plus priority callback and dispatch coordination during posted hours, subject to availability. No same-day arrival is promised.

What is the Home Health Check?

A $49 visual Home Health Check takes about 45 minutes. Nothing is charged when requesting a time; payment is collected only after the visit. It is not a licensed real estate evaluation. A paid home health check can be credited once toward monthly setup or annual dues when you enroll within 30 days of home health check payment.

Vetted local technicians coordinated by one team. Call (830) 205-0202 or email info@homerepair.tech — and every visit is documented in your HomePassport.

Can I cancel anytime?

Monthly plans include a one-time $49 setup fee and can be canceled from your account dashboard. Annual plans are a one-time 12-month prepay, setup is waived, and the plan ends without automatic renewal.

Legal

Privacy Policy

Effective Date: April 9, 2025 · HomeRepair Tech LLC. ProActive Home Care is a service of HomeRepair Tech LLC.

Informational document only. This Privacy Policy describes how we handle your data in plain language. It does not constitute legal advice. For jurisdiction-specific questions about your data rights, consult a qualified attorney.

This Privacy Policy ("Policy") explains how HomeRepair Tech LLC, a Texas limited liability company doing business as ProActive Home Care ("Company," "we," "us," or "our"), collects, uses, shares, and protects information about you when you use the ProActive Home Care platform, website, and related services (collectively, "Services"). By using our Services, you agree to the practices described in this Policy. This Policy is incorporated by reference into our Terms & Conditions.

1.Who We Are

HomeRepair Tech LLC is the operator of the ProActive Home Care platform, a subscription-based home intelligence and preventive maintenance service serving residential homeowners in San Antonio and Central Texas. Our registered office is in Texas. For privacy-related inquiries, contact us at info@homerepair.tech.

2.Information We Collect

2.1 Account Information. When you create an account or subscribe to a plan, we collect your name, email address, phone number, billing address, and subscription plan details.

2.2 Property Data. To generate your Home Intelligence Score and HomePassport, we collect the address and physical characteristics of your property, including square footage, age, construction type, and any information you provide during onboarding or subsequent updates.

2.3 Walkthrough Photos and Reports. During technician visits and through our self-walkthrough upload feature, we collect photographs of your property's systems, fixtures, and potential areas of concern. These images are stored securely and used to generate walkthrough reports and AI-powered risk assessments.

2.4 Equipment and System Information. We collect information about major home systems and appliances at your property — including make, model, approximate age, and condition — to provide maintenance recommendations, warranty tracking, and recall alerts.

2.5 AI-Analyzed Images and Outputs. Uploaded photos may be processed by artificial intelligence to identify visual indicators of damage, wear, or maintenance needs. AI-generated findings (scores, risk flags, recommendations) are stored in your account and used to maintain your HomePassport record over time.

2.6 Usage Logs and Technical Data. We automatically collect standard server logs including IP address, browser type, device type, pages visited, timestamps, and referral URLs. We use this data for security monitoring, debugging, and improving the Services.

2.7 Payment Information. All payment card data is collected and processed directly by our payment processor, Stripe. We do not store your full card number, CVV, or bank account details on our systems. We retain Stripe customer IDs and subscription status for billing purposes.

2.8 Communications. If you contact us via email, phone, or in-platform messaging, we retain records of those communications to provide support and improve our Services.

3.How We Use Your Information

We use the information we collect to:

Provide, operate, and improve the ProActive Home Care platform and Services
Generate your Home Intelligence Score, walkthrough reports, and HomePassport record
Process subscription payments and send billing-related communications
Schedule and coordinate technician visits to your property
Send service updates, maintenance reminders, and account notifications
Deliver AI-powered risk alerts and equipment recall notifications
Respond to your support requests and inquiries
Monitor platform security and prevent fraud or abuse
Comply with applicable legal obligations
Analyze usage patterns to improve platform performance and user experience

We do not sell your personal information to third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We do not use your property data or walkthrough photos for advertising purposes unrelated to ProActive Home Care.

4.Third-Party Processors

To deliver the Services, we share data with trusted third-party service providers who are contractually bound to protect your information and use it only as directed by us:

OpenAI — AI Features

Walkthrough photos, property descriptions, and equipment data may be transmitted to OpenAI's API to generate Home Intelligence Scores, risk assessments, maintenance recommendations, and voice concierge responses. Data sent to OpenAI is governed by OpenAI's data usage policies for API customers; OpenAI does not use API inputs to train its models by default.

Stripe — Payment Processing

All subscription billing and payment card processing is handled by Stripe, Inc. Your payment information is transmitted directly to Stripe and is governed by Stripe's Privacy Policy. We receive only tokenized identifiers and subscription status information.

Google Cloud Storage — File Storage

Walkthrough photos, uploaded documents, and HomePassport PDF reports are stored on Google Cloud Storage (GCS) operated by Google LLC. Files are stored in private, access-controlled buckets and are not publicly accessible without a time-limited signed URL generated by our system.

Twilio — Voice & SMS

Phone-based features (voice concierge, appointment and service text messages) are delivered through Twilio, Inc. acting solely as our processor to transmit messages you have asked us to send. Twilio does not receive your number for its own marketing, and we do not share, sell, or provide your mobile phone number or your messaging consent to any third party or affiliate for marketing or promotional purposes. See section 11 below.

We may also share data with law enforcement or regulators when required by applicable law, valid legal process, or to protect the safety and rights of our users or the public.

5.Data Security

We implement industry-standard technical and organizational security measures to protect your information, including:

Encryption in transit (TLS/HTTPS) for all data transmitted between your device and our servers
Encrypted storage for sensitive account credentials
Access controls limiting personnel access to your data on a need-to-know basis
Private, access-controlled cloud storage buckets for all uploaded files
Regular automated backups of platform data

No security system is impenetrable. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.

6.Your Rights

6.1 Access. You may request a copy of the personal information we hold about you by contacting info@homerepair.tech. We will respond within 30 days.

6.2 Correction. If any information we hold is inaccurate, you may update most account information directly through the platform, or contact us to request a correction.

6.3 Deletion. You may request deletion of your account and associated personal data. We will remove your personal information from active systems, subject to retention required by law (e.g. tax and financial records) and legitimate business interests (e.g. fraud prevention).

6.4 Portability. You may request a machine-readable export of your account data and HomePassport record. We will provide it in a commonly used format within 30 days.

6.5 Opt-Out of Marketing Communications. You may opt out of non-essential marketing emails by clicking "Unsubscribe" in any marketing email or by contacting us. Transactional notifications about your account (billing, service confirmations, and safety alerts) are sent by email while your account is active. SMS delivery of these notifications is optional and requires your separate consent. You may stop text messages at any time by replying STOP; doing so will not affect your account, your plan, or your ability to receive these notifications by email.

7.Cookies and Tracking

We use essential cookies and local storage to maintain your authenticated session. Our marketing website also uses Google Analytics, Google Tag Manager and advertising tags, including the Meta (Facebook and Instagram) Pixel, to measure visits and campaign conversions. These tools may use persistent cookies and receive your IP address, browser information, page activity and conversion events.

Parts of our website use Microsoft Clarity for interaction diagnostics and session replay. Logged-in activity may be associated with a pseudonymous account identifier. A pseudonymous identifier is not the same as anonymous information.

We may send saved lead and verified purchase events directly to Meta through its Conversions API. Email addresses and phone numbers are hashed before transmission for advertising-event matching; hashing does not make this information anonymous. Your optional SMS consent controls text messages, not advertising cookies.

If you disable cookies in your browser, certain platform features such as staying logged in will not function correctly. You can also manage personalized advertising through Google's and Meta's advertising preferences and use your browser's tracking controls.

8.Minors

The ProActive Home Care platform is intended for use by adults aged 18 years of age or older. We do not knowingly collect personal information from minors under 18. If you believe we have inadvertently collected such information, contact us immediately at info@homerepair.tech and we will promptly delete it.

9.Changes to This Policy

We may update this Privacy Policy from time to time. We will provide at least 30 days' advance notice of any material changes via email or in-platform notification before the updated Policy takes effect. Your continued use of the Services after the effective date of an updated Policy constitutes your acceptance of the changes.

10.Governing Law — Texas

This Privacy Policy is governed by the laws of the State of Texas, without regard to its conflict of law provisions. To exercise any rights under applicable Texas law, contact us at info@homerepair.tech.

11.SMS / Text Messaging

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

How you opt in. You provide your mobile number and check the consent box on a form on this website, or you give us permission verbally or in writing during a service visit. Consent is never a condition of purchase.

What we send. Appointment scheduling and confirmations, reminders before a scheduled visit, technician arrival notices, and service updates related to your account.

How often. Message frequency varies by account activity — typically fewer than 10 messages per month.

Cost. Message and data rates may apply.

How to stop. Reply STOP to any message to opt out. Reply HELP for help, or contact us at info@homerepair.tech or (830) 205-0202.

Wireless carriers are not liable for delayed or undelivered messages.

Privacy Questions or Requests?

Contact our privacy team at info@homerepair.tech or visit our contact page. We aim to respond to all privacy requests within 30 days.

HomeRepair Tech LLC · 12739 O'Conner Rd, Suite 102, San Antonio, TX 78233 · homerepair.tech