How much does ProActive Home Care cost?

Plans start at $29/month for Protect (inspections and monitoring), $99/month for Essential (monthly maintenance visits with labor included), and $199/month for Premium (white-glove coverage with up to 2 visits per month). Pay month-to-month with no contracts, or prepay a year at a discount ($276, $948, or $1,908).

What cities do you serve?

We serve homeowners in San Antonio, New Braunfels, San Marcos, Seguin, and Round Rock, Texas.

What's included in a membership?

Every plan includes roof and gutter inspections, an AI-powered condition report, and access to our full service network for handyman work, plumbing, HVAC, electrical, and more. Essential and Premium plans add monthly maintenance visits with labor included, priority scheduling, and auto-dispatch for repairs.

Is this a home warranty?

No. ProActive Home Care is a proactive maintenance subscription, not a reactive warranty. Instead of waiting for things to break and filing claims, we schedule regular visits to catch and fix issues early — before they become expensive.

How quickly can I get a technician?

Protect members are scheduled within 3–5 business days. Essential and Premium members get priority dispatch, typically within 1–2 business days. Emergency requests are handled as fast as possible for all active members.

What is the free Home Score assessment?

It's a free, no-commitment assessment of your home's condition. You get a personalized Home Intelligence Score showing what's working, what's at risk, and what it would cost to fix now versus later. No credit card required.

Vetted local technicians coordinated by one team. Call (855) 725-2195 or email info@homerepair.tech — and every visit is documented in your HomePassport.

Can I cancel anytime?

Yes. There are no long-term contracts — pay month-to-month and cancel anytime from your account dashboard, or prepay a year at a discount and simply not renew.

Legal

Privacy Policy

Effective Date: April 9, 2025 · HomeRepair Tech LLC d/b/a ProActive Home Care

Informational document only. This Privacy Policy describes how we handle your data in plain language. It does not constitute legal advice. For jurisdiction-specific questions about your data rights, consult a qualified attorney.

This Privacy Policy ("Policy") explains how HomeRepair Tech LLC, a Texas limited liability company doing business as ProActive Home Care ("Company," "we," "us," or "our"), collects, uses, shares, and protects information about you when you use the ProActive Home Care platform, website, and related services (collectively, "Services"). By using our Services, you agree to the practices described in this Policy. This Policy is incorporated by reference into our Terms & Conditions.

1.Who We Are

HomeRepair Tech LLC is the operator of the ProActive Home Care platform, a subscription-based home intelligence and preventive maintenance service serving residential homeowners in San Antonio and Central Texas. Our registered office is in Texas. For privacy-related inquiries, contact us at info@homerepair.tech.

2.Information We Collect

2.1 Account Information. When you create an account or subscribe to a plan, we collect your name, email address, phone number, billing address, and subscription plan details.

2.2 Property Data. To generate your Home Intelligence Score and HomePassport, we collect the address and physical characteristics of your property, including square footage, age, construction type, and any information you provide during onboarding or subsequent updates.

2.3 Inspection Photos and Reports. During technician visits and through our self-inspection upload feature, we collect photographs of your property's systems, fixtures, and potential areas of concern. These images are stored securely and used to generate inspection reports and AI-powered risk assessments.

2.4 Equipment and System Information. We collect information about major home systems and appliances at your property — including make, model, approximate age, and condition — to provide maintenance recommendations, warranty tracking, and recall alerts.

2.5 AI-Analyzed Images and Outputs. Uploaded photos may be processed by artificial intelligence to identify visual indicators of damage, wear, or maintenance needs. AI-generated findings (scores, risk flags, recommendations) are stored in your account and used to maintain your HomePassport record over time.

2.6 Usage Logs and Technical Data. We automatically collect standard server logs including IP address, browser type, device type, pages visited, timestamps, and referral URLs. We use this data for security monitoring, debugging, and improving the Services.

2.7 Payment Information. All payment card data is collected and processed directly by our payment processor, Stripe. We do not store your full card number, CVV, or bank account details on our systems. We retain Stripe customer IDs and subscription status for billing purposes.

2.8 Communications. If you contact us via email, phone, or in-platform messaging, we retain records of those communications to provide support and improve our Services.

3.How We Use Your Information

We use the information we collect to:

Provide, operate, and improve the ProActive Home Care platform and Services
Generate your Home Intelligence Score, inspection reports, and HomePassport record
Process subscription payments and send billing-related communications
Schedule and coordinate technician visits to your property
Send service updates, maintenance reminders, and account notifications
Deliver AI-powered risk alerts and equipment recall notifications
Respond to your support requests and inquiries
Monitor platform security and prevent fraud or abuse
Comply with applicable legal obligations
Analyze usage patterns to improve platform performance and user experience

We do not sell your personal information to third parties. We do not use your property data or inspection photos for advertising purposes unrelated to ProActive Home Care.

4.Third-Party Processors

To deliver the Services, we share data with trusted third-party service providers who are contractually bound to protect your information and use it only as directed by us:

OpenAI — AI Features

Inspection photos, property descriptions, and equipment data may be transmitted to OpenAI's API to generate Home Intelligence Scores, risk assessments, maintenance recommendations, and voice concierge responses. Data sent to OpenAI is governed by OpenAI's data usage policies for API customers; OpenAI does not use API inputs to train its models by default.

Stripe — Payment Processing

All subscription billing and payment card processing is handled by Stripe, Inc. Your payment information is transmitted directly to Stripe and is governed by Stripe's Privacy Policy. We receive only tokenized identifiers and subscription status information.

Google Cloud Storage — File Storage

Inspection photos, uploaded documents, and HomePassport PDF reports are stored on Google Cloud Storage (GCS) operated by Google LLC. Files are stored in private, access-controlled buckets and are not publicly accessible without a time-limited signed URL generated by our system.

Twilio — Voice & SMS

Phone-based features (voice concierge, appointment and service text messages) are delivered through Twilio, Inc. acting solely as our processor to transmit messages you have asked us to send. Twilio does not receive your number for its own marketing, and we do not share, sell, or provide your mobile phone number or your messaging consent to any third party or affiliate for marketing or promotional purposes. See section 11 below.

We may also share data with law enforcement or regulators when required by applicable law, valid legal process, or to protect the safety and rights of our users or the public.

5.Data Security

We implement industry-standard technical and organizational security measures to protect your information, including:

Encryption in transit (TLS/HTTPS) for all data transmitted between your device and our servers
Encrypted storage for sensitive account credentials
Access controls limiting personnel access to your data on a need-to-know basis
Private, access-controlled cloud storage buckets for all uploaded files
Regular automated backups of platform data

No security system is impenetrable. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.

6.Your Rights

6.1 Access. You may request a copy of the personal information we hold about you by contacting info@homerepair.tech. We will respond within 30 days.

6.2 Correction. If any information we hold is inaccurate, you may update most account information directly through the platform, or contact us to request a correction.

6.3 Deletion. You may request deletion of your account and associated personal data. We will remove your personal information from active systems, subject to retention required by law (e.g. tax and financial records) and legitimate business interests (e.g. fraud prevention).

6.4 Portability. You may request a machine-readable export of your account data and HomePassport record. We will provide it in a commonly used format within 30 days.

6.5 Opt-Out of Marketing Communications. You may opt out of non-essential marketing emails by clicking "Unsubscribe" in any marketing email or by contacting us. Transactional notifications (billing, service confirmations, safety alerts) cannot be opted out of while your account is active.

7.Cookies and Tracking

The ProActive Home Care platform uses session cookies only — small text files stored on your device to maintain your authenticated session. Session cookies expire when you close your browser or log out. We do not use persistent tracking cookies, cross-site advertising cookies, or third-party behavioral tracking cookies.

Our website may use standard web analytics to understand aggregate traffic patterns. This data is collected in aggregate and is not used to identify individual visitors.

If you disable cookies in your browser, certain platform features such as staying logged in will not function correctly.

8.Minors

The ProActive Home Care platform is intended for use by adults aged 18 years of age or older. We do not knowingly collect personal information from minors under 18. If you believe we have inadvertently collected such information, contact us immediately at info@homerepair.tech and we will promptly delete it.

9.Changes to This Policy

We may update this Privacy Policy from time to time. We will provide at least 30 days' advance notice of any material changes via email or in-platform notification before the updated Policy takes effect. Your continued use of the Services after the effective date of an updated Policy constitutes your acceptance of the changes.

10.Governing Law — Texas

This Privacy Policy is governed by the laws of the State of Texas, without regard to its conflict of law provisions. To exercise any rights under applicable Texas law, contact us at info@homerepair.tech.

11.SMS / Text Messaging

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

How you opt in. You provide your mobile number and check the consent box on a form on this website, or you give us permission verbally or in writing during a service visit. Consent is never a condition of purchase.

What we send. Appointment scheduling and confirmations, reminders before a scheduled visit, technician arrival notices, and service updates related to your account.

How often. Message frequency varies by account activity — typically fewer than 10 messages per month.

Cost. Message and data rates may apply.

How to stop. Reply STOP to any message to opt out. Reply HELP for help, or contact us at info@homerepair.tech or (855) 725-2195.

Wireless carriers are not liable for delayed or undelivered messages.

Privacy Questions or Requests?

Contact our privacy team at info@homerepair.tech or visit our contact page. We aim to respond to all privacy requests within 30 days.

HomeRepair Tech LLC · 12739 O'Conner Rd, Suite 102, San Antonio, TX 78233 · homerepair.tech