Terms & Conditions

ProActive Home Care provides a subscription-based home intelligence and preventive maintenance platform that includes AI-powered risk detection, a Home Intelligence Score (0–100), a verified HomePassport property history, and scheduled labor visits as described in your selected plan.

Services are available to residential properties located in our current service territories, including San Antonio and Central Texas. Service area may expand over time.

We offer the following monthly subscription plans:

Fees are billed monthly on your enrollment anniversary date. All fees are non-refundable except as expressly set forth in Section 10 (Cancellation & Refunds). Prices are subject to change with 30 days' written notice. Membership terms for service vendors and realtor partners are set forth in Sections 17 and 18.

Eligible plan subscribers receive access to a HomePassport — a verified, shareable digital record of your property's maintenance history, walkthrough reports, AI risk scores, and completed repairs. The HomePassport is tied to the property address and transfers to the new owner upon sale of the property, subject to the new owner's agreement to these Terms.

Non-subscribers may purchase a one-time HomePassport report for a flat fee of $79. Subscription cancellation does not delete your HomePassport; it becomes a static, read-only record.

The following are explicitly excluded from all subscription plans and the Monthly Labor Allotment unless separately quoted and agreed upon in writing:

• Major plumbing overhauls, re-piping, or sewer line repair/replacement
• Electrical panel upgrades, rewiring, or service entrance work
• HVAC system replacement or major component replacement (compressors, heat exchangers)
• Structural repairs, foundation work, or load-bearing modifications
• Roof replacement, full roof repairs, or gutters requiring scaffolding
• Large-scale drywall, interior painting, or flooring installation/replacement
• Appliance repair or replacement (appliance recall notifications are informational only)
• Pest remediation, mold abatement, or hazardous material removal
• Any work requiring a licensed specialty contractor (plumber, electrician, HVAC tech) unless performed by a licensed subcontractor separately engaged and separately invoiced
• Emergency after-hours service calls outside scheduled visits

Work outside the scope of your plan will be quoted separately. We will not commence excluded work without a signed work authorization and deposit where required.

The ProActive Home Care platform uses artificial intelligence to generate Home Intelligence Scores, risk assessments, maintenance recommendations, and equipment recall alerts. AI-generated outputs are informational only. They do not constitute professional engineering, structural, plumbing, electrical, or home walkthrough opinions and should not be relied upon as such.

AI recall alerts are based on publicly available recall databases and AI training data. They may not reflect the most current recall information. Always verify recall status independently with the U.S. Consumer Product Safety Commission (cpsc.gov) or the applicable manufacturer.

• Provide accurate property information during onboarding and update it if conditions change.
• Ensure safe, unobstructed access to the property for all scheduled visits.
• Provide at least 24 hours' notice to reschedule or cancel a visit to avoid forfeiture of its included maintenance hour.
• Secure pets and ensure technicians can work safely without interruption.
• Review walkthrough reports and AI alerts promptly and take appropriate action for flagged safety hazards.
• Maintain active subscription payments to continue receiving Services.

To the maximum extent permitted by applicable law, the Company's total aggregate liability to Customer for any claim arising under or related to this Agreement — whether in contract, tort, negligence, or otherwise — shall not exceed the total subscription fees paid by Customer in the twelve (12) months immediately preceding the claim.

In no event shall the Company be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, loss of data, or property damage not directly caused by our technicians' negligence, even if advised of the possibility of such damages.

Nothing in this section limits liability for gross negligence, willful misconduct, or death or personal injury caused by our negligence.

The ProActive Home Care platform, brand, software, AI models, HomePassport format, and all related content are the exclusive intellectual property of HomeRepair Holdings LLC, used by HomeRepair Tech LLC under license, and are protected by applicable copyright, trademark, and trade secret laws. You receive a limited, non-exclusive, non-transferable license to access the platform solely for your personal residential property management purposes.

Your use of the platform is also governed by our Privacy Policy, which is incorporated into this Agreement by reference. We collect property data, walkthrough photos, equipment information, and usage data to provide and improve the Services. We do not sell your personal information to third parties. Data is processed by our AI partners (OpenAI) and stored securely on our cloud infrastructure.

This Agreement is governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any dispute arising under this Agreement that cannot be resolved through good-faith negotiation shall be submitted to binding arbitration in Bexar County, Texas, under the rules of the American Arbitration Association (AAA), except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction.

You waive any right to participate in a class action lawsuit or class-wide arbitration against the Company.

We may update these Terms & Conditions from time to time. We will provide at least 30 days' notice of any material changes via email or in-platform notification. Your continued use of the Services after the effective date of the updated Terms constitutes acceptance of the changes. If you do not agree to the updated Terms, you may cancel your subscription before the effective date.

This Agreement, together with your selected plan description and any signed work authorizations, constitutes the entire agreement between you and HomeRepair Tech LLC regarding the Services and supersedes all prior understandings, agreements, representations, or warranties. If any provision of this Agreement is found unenforceable, the remaining provisions continue in full force.

By enrolling in a vendor or realtor membership, you agree to receive transactional emails about that membership: trial-ending reminders, payment receipts and failures, and program changes. These are service messages, not marketing, and continue while the membership is active.