Repair Credits: How the ProActive Credit System Works
Eligible ProActive Home Care members receive a repair credit at the end of each completed six-month membership cycle. Credits have plan-specific amounts, minimum job thresholds, and six-month expiry.
Published 2025-02-12 · Updated 2026-04-21 · 6 min read
Why do repair credits exist?
Repair credits can reduce the cost of an eligible repair job, subject to the plan's minimum job threshold and credit expiry. They are not insurance or a promise to cover every repair.
What are the credit amounts per plan?
| Plan | Monthly / annual prepay | Credit after each completed 6-month cycle | Minimum standard-price job subtotal |
|---|---|---|---|
| Protect Basic | $29/mo · $276/year | $25 | $250 |
| Protect Essential | $59/mo · $588/year | $50 | $350 |
| Protect Pro | $179/mo · $1,788/year | $150 | $500 |
When can I use a credit?
Tasks from the same visit combine for the minimum threshold test, which uses their standard prices before discounts. The plan's task discount is applied first, then at most one available credit is deducted from the job total, down to zero. Smaller jobs still receive the member task discount but do not qualify for a credit.
When are credits issued and when do they expire?
A credit is issued at the end of each completed six-month membership cycle, for monthly and annual members alike. It expires six months after issue and is non-cash, non-refundable, and non-transferable. Credits are not stored in a payment account balance.
Frequently asked questions
Do repair credits roll over month to month?
Credits expire six months after issue; they do not roll over for the life of a membership.
Can I use a repair credit on any job?
No. The job's combined standard-price task subtotal must meet the plan minimum ($250 for Protect Basic, $350 for Protect Essential, or $500 for Protect Pro). The member task discount is applied before one credit can be deducted.
Can I gift my repair credits?
No — credits are non-transferable and are tied to your account.