Question 1

How much does ProActive Home Care cost?

Accepted Answer

Protect Basic is $29/month or $276 for one-time 12-month prepay, Protect Essential is $59/month or $588, and Protect Pro is $179/month or $1,788. Monthly plans have a one-time $49 setup fee; annual prepay waives it and does not automatically renew. A paid $49 Home Health & Safety Audit can be credited once toward monthly setup or annual dues when you enroll within 30 days of audit payment.

Question 2

What cities do you serve?

Accepted Answer

Our approved service area includes San Antonio, New Braunfels, Seguin, Schertz, Cibolo, Converse, Universal City, Live Oak, Garden Ridge, Bulverde, Boerne, Fair Oaks Ranch, Helotes, Leon Valley, Alamo Heights, Terrell Hills, Hollywood Park, Timberwood Park, Stone Oak, Texas. ZIPs outside this area join a waitlist rather than booking a visit.

Question 3

What's included in a membership?

Accepted Answer

All plans include a 0–100 Home Intelligence Score, HomePassport access, and Snap & Fix photo triage. Protect Basic is digital-only. Protect Essential adds four seasonal visits per year. Protect Pro includes 12 monthly walkthroughs and two gutter cleans per year, plus priority callback and dispatch coordination during posted hours, subject to availability. Eligible flat-rate task discounts are 10%, 15%, or 25% by tier. Repair credits are issued at the end of each completed six-month membership cycle. For a qualifying repair, the member discount is applied first, then one eligible credit.

Question 4

Is this a home warranty?

Accepted Answer

No. ProActive Home Care is a preventive home care membership — not a warranty. Included visits and benefits depend on your plan.

Question 5

How quickly can I get a technician?

Accepted Answer

Protect Basic is digital-only. Protect Essential includes four seasonal visits each year. Protect Pro includes 12 monthly walkthroughs and two gutter cleans each year, plus priority callback and dispatch coordination during posted hours, subject to availability. No same-day arrival is promised.

Question 6

What is the Home Health & Safety Audit?

Accepted Answer

A $49 visual Home Health & Safety Audit takes about 45 minutes. Nothing is charged when requesting a time; payment is collected only after the visit. It is not a licensed home inspection. A paid audit can be credited once toward monthly setup or annual dues when you enroll within 30 days of audit payment.

Question 7

Who does the work?

Accepted Answer

Vetted local technicians coordinated by one team. Call (830) 205-0202 or email info@homerepair.tech — and every visit is documented in your HomePassport.

Question 8

Can I cancel anytime?

Accepted Answer

Monthly plans include a one-time $49 setup fee and can be canceled from your account dashboard. Annual plans are a one-time 12-month prepay, setup is waived, and the plan ends without automatic renewal.

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