Snap it.
Send it.
We handle the rest.
See something wrong with your home? Take a photo and send it to your ProActive concierge — our AI diagnoses the issue in seconds and dispatches a technician already briefed on what to fix.
Take a Photo
Any issue — leak, crack, or concern
AI Diagnoses It
Response in seconds, not hours
Tech Arrives Ready
Briefed before they knock
The Problem
Most homeowners have no idea what to do
when something looks wrong.
You notice it. You worry about it. You google it. You either panic — or you ignore it. Neither ends well.
You notice something wrong
A stain on the ceiling. A crack in the wall. A strange noise from the HVAC. Something feels off.
You google it. You panic.
Worst-case results everywhere. You don't know what it means. You call three contractors who don't call back.
You wait. It gets worse.
Ignored issues compound. A small gutter fix can grow if it's ignored. Time is not on your side.
The Fix
From photo to fix — in three steps.
Take a photo and send it
Through the ProActive app or member portal, snap a photo of anything that concerns you — a stain, a crack, water damage, HVAC noise, anything. Include a short note if helpful. That's it.
- Works for any visible issue
- Interior and exterior
- Any system — roof, plumbing, HVAC, electrical
- Attach multiple photos if needed
AI analyzes it — instantly
Our AI evaluates the photo against known failure patterns and categorizes the issue by severity and likely cause. You get a plain-English diagnosis and an estimated urgency — within seconds.
- AI trained on thousands of home issues
- Severity rating: minor / moderate / urgent
- Likely cause + next-step recommendation
- No waiting, no hold music, no callbacks
Your tech arrives briefed and ready
Your dedicated technician receives the full report before they show up — photos, AI diagnosis, and recommended fix. They arrive prepared, not guessing. That means faster repairs and fewer visits.
- Tech sees full diagnosis before arrival
- Arrives with the right tools and materials
- You don't have to explain anything
- Issue logged to your HomePassport after the fix
Common Situations
What kinds of things can I snap?
Water stain on ceiling
Plumbing / Roof
Crack in drywall or foundation
Structural
HVAC making strange noise
HVAC
Soft or bubbling shingles
Roof
Running or slow-draining plumbing
Plumbing
Peeling paint near windows/doors
Moisture/Sealing
Sagging gutters or overflow stains
Gutters
Electrical outlet discoloration
Electrical
Anything that just looks off
General
Included with Every Membership
Snap & Fix is just one part
of your concierge plan.
Every membership includes Snap & Fix on-demand issue detection, your 0–100 Home Intelligence Score, and HomePassport access. Protect Essential adds four seasonal visits per year; Protect Pro includes 12 monthly walkthroughs and two gutter cleans.
Protect Essential is $59/month, plus a one-time $49 setup fee for monthly enrollment ($108 due now). Annual prepay is $588 and waives setup.
- Four seasonal maintenance visits per year
- 15% discount on catalog tasks
- $50 repair credit every 6 months on jobs of $350+
- Snap & Fix — unlimited photo submissions
- Home Intelligence Score (0–100)
- HomePassport access
- Everything in Protect Basic
For an in-person baseline, the $49 Home Health Check is a 45-minute, 50-point on-site evaluation paid through secure Stripe checkout. Upgrade within 30 days and the home health check credit applies to setup or annual dues.
Cancel anytime · Secure checkout via Stripe